Travel Team Leader
4 weeks ago
Combine your leadership skills with your expertise in travel consulting and sales to excel in this travel management role.
The Company
AA Appointments is a reputable and highly awarded travel company seeking a skilled Travel Team Leader to drive, mentor, and motivate a team of wholesale travel consultants.
The Role
- Manage a team of consultants, onboard, train, and develop them, ensuring individual and team KPIs are met.
- Identify areas of additional training needs and undertake performance management of consultants when required.
- Utilize problem-solving skills to assist with resolving booking issues and customer queries effectively.
- Be willing to handle reservations as required.
The Benefits
- Enjoy a strong salary package ($80K base) + achievable bonus structure.
- Ongoing product training.
- Career development opportunities.
- Superb Famils.
- Central and modern office.
- Be part of a supportive management team.
The Must Haves
- Previous experience in managing a travel team is a must; assistant managers ready to step up will also be considered.
- Knowledge and experience working in a call center environment.
- Proven ability to meet individual and team KPIs.
- Exceptional coaching and mentoring skills.
- Top-notch customer service skills & attention to detail.
- Able to work weekends on a rotational basis.
This is a full-time office-based position.
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