Dining Floor Team Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeHospitality Full time
Job Title - Bar and Floor Supervisor

This is a key role within our Front of House & Bar Operations department, responsible for leading the dining floor and bar teams to deliver exceptional service to our guests.

  • Floor Operations:
    • Supervise daily dining floor operations to ensure smooth service flow;
    • Lead and motivate FOH team members, ensuring high standards of service and presentation;
    • Support and train waitstaff in guest service etiquette, upselling techniques, and menu knowledge;
    • Handle guest inquiries, requests, and complaints with professionalism and discretion;
    • Ensure dining areas are set, maintained, and presented to luxury standards.
  • Bar Operations:
    • Oversight of all aspects of the bar, including beverage preparation, stock management, and compliance;
    • Ensure cocktail, wine, and beverage service meets venue standards;
    • Work closely with the Venue Manager on seasonal beverage menus and pairing recommendations;
    • Monitor inventory levels, place orders, and minimize wastage;
    • Train bar staff in mixology, wine service, and responsible alcohol service.
  • Leadership & Compliance:
    • Supervise and roster FOH and bar staff, ensuring adequate coverage during peak hours;
    • Uphold RSA, WHS, and food safety standards at all times;
    • Conduct pre-shift briefings to communicate daily priorities, specials, and service expectations;
    • Support recruitment, onboarding, and continuous training of new staff.
  • Guest Experience:
    • Create a warm, professional, and memorable experience for guests;
    • Lead by example, setting a high standard for service excellence;
    • Engage with guests to build rapport, encourage repeat business, and uphold our reputation.

 

 

Key Skills & Qualifications

To be successful in this role, you will require:

  • A minimum 5 years' experience in a supervisory role within fine dining or premium hospitality;
  • Bilingual in French and English (preferred), with the ability to engage with both local and international guests;
  • Strong knowledge of wines, cocktails, and French-inspired cuisine;
  • Proven ability to lead, coach, and develop a team;
  • Excellent communication and conflict resolution skills;
  • Strong organisational and time-management abilities;
  • Valid RSA certification (NSW).

 

 

Benefits

We offer a competitive salary with opportunities for growth, a refined working environment in a French-inspired luxury venue, and training and development opportunities to enhance your leadership and hospitality skills.

We also provide staff meals and dining discounts, leave benefits, including annual leave and personal leave, and an exclusive employee benefits program, including discounted private health insurance, home loan refinancing support with access to leading banks, savings on energy plans to reduce household bills, and discounted gift cards across major retailers.

 

 

Job Details

This is a full-time, part-time, permanent role with no less than 24 hours per week. The salary range is $56,281.20 - $82,863.28 per year.

Licence/Certification: Certificate IV - Hospitality (preferred), Certificate III - Commercial Cooking (preferred)

Work Location: In person

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