
IT Professional
4 days ago
We are always on the lookout for talented and motivated IT professionals to join our team.
Key Responsibilities:- Provide technical support onsite and remotely, addressing both Level 1 and 2 issues.
- Elevate complex cases to senior technicians.
- Proactively maintain client IT environments to ensure optimal performance.
- Collaborate with senior technicians to resolve challenging problems.
- Excellent communication, problem-solving skills, and telephone manner.
- A passion for technology and a desire to continuously improve.
- A minimum of two years' experience in a similar role, preferably within an IT environment.
- Proficiency in Microsoft Windows and Server applications.
- Experience troubleshooting hardware issues and managing network infrastructure.
- Strong understanding of Microsoft Office 365 Applications.
- Previous experience working within a Managed Service Provider environment.
- Expertise in Mac OS X, Linux, VOIP systems, Storage Systems, and MDM solutions.
- Familiarity with data centre environments and IT certifications (i.e. Microsoft, Cisco, VMware, Apple).
We offer a positive and vibrant work culture, opportunities for career growth and development, flexible training options, and a supportive team environment.
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