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Client Experience Manager

1 week ago

Wollongong City Council, Australia Dovida Australia Full time

**Our Approach**

We take a holistic approach to care, focusing on the individual needs and goals of each client. Our team of dedicated professionals is passionate about delivering exceptional care and support, and we strive to make a positive difference in the lives of our clients.

**The Role**

We are seeking an experienced Client Care Coordinator to join our team. The successful candidate will be responsible for directing and coordinating all activities associated with the care of our NDIS clients, working closely with our Care Coordination Support team.

**Key Responsibilities**

  • Developing and implementing care plans that meet the unique needs and goals of our clients.
  • Coordinating with our office team to ensure seamless delivery of care services.
  • Managing the overall client experience, ensuring that their needs and preferences are met.
  • Providing specialist support to adults with chronic and degenerative conditions.

**Requirements**

  • Experience in the NDIS Industry and understanding of the NDIS frameworks.
  • Excellent organisational skills, with the ability to prioritise and manage multiple tasks.
  • A strong focus on customer service, with a commitment to delivering exceptional care and support.
  • A team player with a positive attitude and a passion for delivering high-quality care.
  • Competent in using computers and systems, with experience in administrative roles.

**Why Join Us**

  • A competitive salary package, including superannuation and fuel allowance.
  • The option to accrue a monthly Rostered Day Off (RDO).
  • A supportive team environment, with opportunities for socialisation and professional development.
  • A free Employee Assistance Program for you and your family.
  • Personalised development plans, with opportunities for 1:1 coaching and internal training.