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Customer Service Expert
3 weeks ago
We are committed to providing care, comfort, and confidence for our customers every day.
About the Role:This is a customer-facing position where you will handle inquiries, provide solutions, and ensure our customers receive excellent service.
Key Responsibilities:- Process consumer orders and inquiries accurately through various systems.
- Provide clear communication, particularly when assisting elderly consumers or those with unique needs.
- Manage product and service inquiries, offering tailored advice and solutions.
- Communicate supply information and liaise with internal teams for optimal customer outcomes.
- Maintain accurate customer records and order data for smooth follow-up and issue resolution.
- Respond promptly to customer contacts via phone, email, and online platforms, meeting service KPIs.
- Provide first-level troubleshooting and user guidance for online ordering and product queries.
- Collaborate with the team to enhance service delivery processes, identifying opportunities for improvement.
Our purpose gives meaning to everything we do. Join us to improve lives and create positive change for society and the environment.
At our organization, you will feel valued, supported, and encouraged to grow – while making a difference for our customers every day.
