Customer Service Development Trainee

2 days ago

Lithgow, New South Wales, Australia beBeeCustomer Full time $45,000 - $60,000
Trainee Customer Service Representative Role

This 12-month training program provides a comprehensive opportunity to develop skills in customer engagement, administration, and technology.

You will complete a Certificate III Business - Customer Engagement qualification and gain expertise in:

  • Delivering high-quality customer service over the phone
  • Analyzing and resolving customer enquiries from various channels
  • Executing administrative tasks, such as maintaining databases and records
  • Referring customers to relevant services by understanding policies and procedures

To succeed, you will need:

  • Able to provide exceptional customer service in a fast-paced environment
  • Strong verbal and written communication, interpersonal, and time management skills
  • Commitment to completing the full term of the traineeship and study requirements
  • Intermediate experience using technology, including computers, telephones, and software packages
  • Ability to prioritize duties, multitask, and handle challenging situations with confidence and composure
  • Flexibility and adaptability during times of change to contribute to the team's strategic goals
  • Pass a National Police Check
  • A positive attitude and eagerness to learn
Benefits

This traineeship offers a unique blend of formal training and hands-on experience, equipping you with the skills and knowledge necessary to excel in a customer-facing role.

You will have the opportunity to work with a dedicated team, receive regular feedback and coaching, and participate in ongoing professional development.

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