Digital Solutions Consultant

6 days ago

Orange, Australia beBeeCustomerSupport Full time $75,000 - $87,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional customer service and support to our clients. This role involves working closely with customers to troubleshoot technical issues, develop solutions, and ensure seamless day-to-day operations of their sites.

This is an excellent opportunity for someone who is passionate about technology, enjoys problem-solving, and has excellent communication skills. As a Technical Support Specialist, you will be responsible for collaborating with colleagues to improve processes and efficiency, seeking customer feedback, and continuously improving results.

Responsibilities
  • Ensure the smooth operation of customer sites through effective troubleshooting and issue resolution.
  • Develop and maintain positive relationships with customers through friendly and knowledgeable interactions.
  • Collaborate with colleagues to identify opportunities for process improvements and implement changes to increase efficiency.
  • Seek customer feedback and use it to continually improve results and deliver high-quality services.
  • Identify problems and develop new processes to solve them, ensuring that all solutions meet customer needs.
Qualifications
  • Demonstrated ability to provide exceptional customer service and support.
  • Strong passion for technology and willingness to learn new solutions and concepts.
  • Effective communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner.
  • Proven ability to work collaboratively as part of a team to achieve common goals.
  • Excellent verbal and written communication skills, with the ability to clearly articulate technical information to non-technical stakeholders.
Why You'll Love Working Here

We offer a range of benefits to our employees, including extensive training and development opportunities, discounts and benefits, and flexible working arrangements. Our company culture values innovation, inclusivity, and diversity, and we strive to create a workplace where every voice is heard.

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