Managed Services Solution Expert

3 days ago

Orange, Australia beBeemanaged Full time $100,000 - $130,000
About the Role

This is an exciting opportunity to work as a Managed Services Consultant. You will collaborate closely with clients to understand their needs and deliver innovative solutions using Microsoft Dynamics 365 and Power Platform.

Key Responsibilities
  • Liaise with client representatives, managing issues, administration, and small configuration updates.
  • Investigate and troubleshoot issues, provide guidance and advice to the client based on vast experience.
  • Manage Power Platform and Dynamics 365 environments; user onboarding/offboarding, routine and hotfix solution deployments, feature enablement.
  • Operate in a team environment, contributing to delivery, problem-solving, and team culture.
  • Solution testing and issue triage.
  • Become an expert in client environments and solutions.
  • Analyse, develop, interpret, and evaluate complex system design and architecture specifications, data models, and diagrams in the development, configuration, and integration of computer systems.
  • Research, analyse, evaluate, and monitor network infrastructure to ensure networks are configured to operate at optimal performance.
  • Assess and recommend improvements to network operations and integrated hardware, software, communications, and operating systems.
  • Provide specialist skills in supporting and troubleshooting network problems and emergencies.
  • Provide network programming in support of specific business needs and requirements.
  • Prepare and maintain procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements, and modifications to networks, and maintenance instructions.
  • Monitor network traffic, activity, capacity, and usage to ensure continued integrity and optimal network performance.
Qualifications and Experience Sought
  • Hands-on experience of Dynamics 365 CE modules including Sales, Customer Service, Field Service, and/or Marketing.
  • Configuration skills on Model-driven apps, Power Apps Portals, and Power Automate.
  • Able to configure security groups, roles, and teams.
  • Strong verbal communications especially related to issue diagnosis and investigation.
  • Two years' + experience with the Microsoft Dynamics 365 Platform.
  • Client-facing skills.
  • Level of skill commensurate with a bachelor degree or higher qualification.
  • At least five years of relevant experience and/or relevant vendor certification.
Desired Skills
  • Experience in modules of D365 including Customer Insights, Customer Voice, Project Operations, Business Central, or Finance and Opps apps.
  • Power BI, Canvas apps, or Power Virtual agent experience.
  • Passionate, highly motivated, and client-focused.
  • Existing clearance or ability to gain security clearance for local state or government projects.
  • Active D365 or Power Platform certifications.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

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