Aircraft Handling Specialist

4 days ago

Cairns, Queensland, Australia beBeeAircraft Full time $60,000 - $80,000
Job Opportunity

We are seeking a motivated and experienced individual to join our dynamic team as an Aircraft Handling Agent.

This role plays a key part in ensuring the safe, efficient, and seamless turnaround of aircraft at our facility. As an Aircraft Handling Agent, you will be responsible for maintaining a high level of service and safety while supporting the day-to-day operations across the ramp, hangar, and customer-facing areas.

You'll assist with marshalling and handling of aircraft, refuelling, lounge cleanliness, and support our clients, passengers and crew, ensuring an exceptional experience every time.

Responsibilities
  • Maintain ramp and hangar cleanliness, including removal of FOD.
  • Assist with refuelling and aircraft toilet servicing.
  • Marshal, chock, and tow aircraft using approved equipment.
  • Support hangar management and record aircraft movements.
  • Conduct adverse weather mitigation procedures.
  • Monitor lounge and FBO area cleanliness, ensuring a premium standard.
  • Provide outstanding service to VIP passengers and flight crews.
  • Answer telephones promptly and professionally.
  • Identify opportunities to upsell additional FBO and aviation services.
Safety, Compliance & Procedures
  • Comply with all Aviation Safety and Environmental policies.
  • Follow all procedures for airside access and airport security.
  • Ensure use of PPE and safety cones/barriers as required.
  • Store GSE equipment correctly and ensure tarmac safety protocols are followed.
  • Participate in safety initiatives, emergency response training, and complete all required training modules.
Requirements
  • Proven experience in customer service roles.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel).
  • Excellent time management and prioritisation skills.
  • High attention to detail and the ability to work under pressure.
  • Flexible availability, including weekends and various shifts.
  • Physically capable and comfortable working outdoors in varying weather conditions.
  • Prior experience in aviation or airport operations is an advantage.
  • Strong interpersonal and communication skills.
  • Ability to handle critical deadlines and multitask effectively.
  • A team player with a proactive, 'can-do' attitude.
  • A strong focus on safety and customer service excellence.
  • Alignment with Jet Aviation's core values: Trust, Honesty, Alignment, and Transparency.

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