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Business Operations and Development Manager
2 weeks ago
This role offers a chance to drive efficiency and service quality in our Home Care program. As the lead operations professional, you will oversee daily operations, manage scheduling staff, and ensure compliance with aged care standards.
Key Responsibilities:- Lead daily operations of the Home Care program, focusing on efficiency and service quality
- Manage and mentor scheduling staff to maintain smooth workflows and clear performance goals
- Oversee financial processes, including supplier coordination and client reimbursements
- Monitor KPIs and implement improvements to boost operational effectiveness
- Evaluate compliance with aged care standards, support reform readiness, and manage feedback processes
- Experience in an operational or business support role
- Previous experience in the aged care sector, with strong knowledge of aged care regulations and quality standards
- Proficient in Microsoft Office and client management systems, understanding of rostering with good data and reporting skills
- Excellent communication, interpersonal, and relationship building skills
- Strong decision-making, problem-solving, and time management skills
- Competitive salary, plus NFP salary packaging giving you the potential to gain $15,900 in tax benefits
- 23 days annual leave, that's 3 days more than the standard 4 weeks (pro rata and based on hours worked)
- Trendy workwear, lots of social activities, expand your experience by joining a consultation committee, interact with the people we exist to support
- 30.4 hours per week, your choice of 4 days per week
- Career development: Training, accessible leaders, growth, and advancement opportunities
We provide safe, supported accommodation and services to people who need it the most, regardless of background, age, gender, or ethnicity. Our goal is to offer high-quality, coordinated care to older people in our community.
