Group Booking Coordinator

4 days ago

Canberra, ACT, Australia beBeeResponsibility Full time $68,000 - $93,500
About This Role">

We are seeking a highly skilled and detail-oriented Group Reservations Agent to join our team. In this role, you will be responsible for managing all aspects of group bookings, ensuring seamless coordination, accurate communication, and a superior guest experience.

Key Responsibilities">
  • ">
  • Manage all group bookings of 10+ rooms.">
  • Handle Professional Conference Organiser (PCO) group blocks, including inventory control, payments, and setup.">
  • Respond promptly to all group enquiries via email or phone.">
  • Input group reservations and relevant data for upcoming 3-month periods in a timely manner.">
  • Coordinate group details internally, including prepayments, routing, vouchers, and special requests.">
  • Prepare group movement sheets and conduct briefings for hotel stakeholders.">
  • Monitor hotel inventory and track business wash for group bookings.">
  • Generate reports and 3-month forecasts.">
  • Manage all aspects of group payments, cancellations, and rooming lists.">
  • Maintain accurate filing systems and reservation documentation.">
  • Handle guest feedback and complaints professionally, escalating when necessary.">
  • Ensure VIP and complimentary room night procedures are followed.">
  • Uphold Accor brand standards across all group reservation processes.">
  • Foster strong relationships with PCOs, travel agents, and other partners to drive business.">
  • Achieve departmental performance benchmarks.">
Requirements">
  • ">
  • Minimum 1-2 years of experience in hotel reservations or a front office role in a hotel.">
  • Familiarity with hotel systems, particularly Opera Cloud.">
  • Customer-first attitude with exemplary problem-solving and conflict-resolution skills.">
  • Solid experience in handling group bookings and coordinating room blocks.">
  • Strong understanding of hotel operations, including room inventory, rate structures, and reservation policies.">
  • Excellent written and verbal communication skills with a professional phone manner.">
  • Strong administrative and organisational skills with high attention to detail and accuracy.">
  • Demonstrated ability to manage multiple tasks and priorities under pressure.">
  • Proficiency in Microsoft Office Suite: Outlook, Word, and Excel.">
Benefits">
  • ">
  • Enjoy discounted Heartist rates across our global network of properties, food and beverage venues, and wellness centers.">
  • Grow and travel with your career globally.">
  • Continuous learning and investment into your capability, including access to Accor Academy training programs.">

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