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Senior Policy Specialist
2 weeks ago
This is a key policy-specialist role that ensures the integrity of insurance administration and underwriting functions.
Key Responsibilities:- Maintain compliance with service standards and legislative requirements.
- Manage complex queries and drive quality assurance across insurance processes.
- Support teams with insurance-related queries and reviews.
- Investigate and resolve complex and escalated issues, including those under Delegated Authority Framework and cover commencement matters.
- Conduct reviews and audits to support quality assurance initiatives.
- Provide subject matter expertise for business initiatives and process improvements.
- Offer technical guidance on insurance administration and underwriting issues.
- Maintain and improve the insurance quality framework to ensure compliance with policies and regulations.
- Experience in insurance operations, preferably within superannuation, consultancy, or insurance sectors.
- Expertise in superannuation insurance policies.
- Strong technical knowledge of insurance processes, policies, and conditions.
- Familiarity with commercial and reporting aspects of insurance.
- Exceptional attention to detail and analytical skills.
- Excellent communication skills, capable of conveying complex information clearly.
- Ability to build relationships with stakeholders, including senior leaders.
- Strong organizational skills to manage priorities and meet deadlines.
- Commitment to delivering excellent member experiences.
Cbus Super is a leading Australian superannuation fund dedicated to supporting individuals across industries. Recognized for its benefits and innovative investment strategies, Cbus remains committed to its member-first ethos as an Industry Fund.
