Expert Process Transformer

2 weeks ago

Sydney, New South Wales, Australia beBeeTransformation Full time $90,000 - $120,000
Process Transformation Expert

We are a business driven by optimism, innovation, and customer focus. We don't wait for the future to happen; we craft our own path through technology and investment.

In your role as Process Transformation Expert, you will collaborate with the business on an 18 to 24 month fixed term contract based out of Sydney, Melbourne, or Adelaide to identify key areas for improvement that drive an increase in customer experience through transforming underlying processes.

You will use your creative thinking, process improvement, and problem-solving skills to help size, scope, and recommend improvements. You will spend time understanding the needs of customers and employees, mapping and analysing current process performance, and designing and delivering solutions to ensure customer and employee needs are met.

A formal certification in process improvement and redesign (e.g. Lean Six Sigma Green or Black Belt) is highly desirable. Proven experience leading or supporting complex redesign initiatives that deliver measurable benefits for customers and employees is essential.

  • Partner with Process Owners and other members of the Process Centre of Excellence to understand and analyse current state process performance.
  • Work with business owners to design and implement future state process solutions.
  • Recommend and size opportunities to uplift process performance and improve customer experience.
  • Proactively identify areas of improvement and scope new projects.
Benefits

We offer a range of benefits including:

  • Flexible work arrangements to suit your needs.
  • Competitive leave including additional 'Connected Leave' Days.
  • Access to resources, webinars, and support via our employee portal.
  • Opportunities for growth and development through online and facilitator-led learning programmes.
  • Connect with colleagues through our employee-led volunteer groups.

Our campus life offers a vibrant community with a variety of facilities, including restaurants, cafes, gymnasiums, GP services, and post office facilities. We also provide a free bus service from Macquarie University Metro Station.

At our organisation, we value diversity and individual differences. We strive to create an inclusive environment where everyone feels valued and respected.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please contact us.

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