Senior Financial Services Professional
3 days ago
About the Role
This exciting opportunity is now available for a Senior Financial Services Professional to join Allianz Popular SL in Melbourne, VIC and Sydney, NSW. As a key member of the team, you will play a critical role in providing exceptional customer service and driving business growth.
Key Responsibilities
- Providing agreed levels of customer service in accordance with AAL/HPF standards for customer communication, delivery, handling queries and follow-up service.
- Adhering to AAL/HPF policies and procedures including customer service standards, privacy and record keeping to maintain compliance obligations.
- Communicating with relevant departments to assist in resolving credit issues for a timely and beneficial outcome, referring to Legal where necessary.
- Maintaining constructive client relations through a balance of appropriate customer service skills and efficient credit management practices.
- Communicating and negotiating with policyholders and/or intermediaries to resolve overdue accounts, following up to ensure commitments made by clients are met.
Requirements and Qualifications
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
- Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Basic understanding of finance/lending.
What We Offer
Allianz Popular SL offers a competitive salary of around AU$70,000 - AU$90,000 per annum, depending on experience, along with a range of benefits, including:
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer.
Company Overview
Allianz Popular SL is committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. We care about everything that makes you, you, and believe in an equitable workplace that celebrates diversity and inclusion.
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