Senior Technical Operations Specialist

1 week ago


Melbourne, Victoria, Australia Zero Hash Full time

We are seeking a highly skilled Senior Technical Operations Specialist to join our team at Zero Hash.

About the Role

This is an exciting opportunity for a talented professional to build the infrastructure for Finance 2.0 and ensure smooth technical operations across our client base and tech stack.

You will be responsible for providing analysis and real-time reporting for major incidents, SLAs, SLOs, and other key metrics to stakeholders. Additionally, you will support incident response on critical applications and infrastructure issues, communicate technical issues to customers, triage and troubleshoot system issues, work closely with developers and operational teams on escalated technical issues, manage Zendesk and JIRA related workflows, create alerts and dashboards based on application logs and business metrics, and strive for zero outages and a low level of production issues.

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus benefits such as maternity & paternity leave, WeWork Membership, WFH Yearly Stipend, and L&D Stipend (after 6 months).

Job Description:
  • Technical Operations Support
  • Incident Response and Reporting
  • Customer Communication
  • Troubleshooting and System Maintenance
  • Collaboration with Development and Operational Teams
  • Workflow Management and Automation
  • Alerts and Dashboard Creation

We are looking for a candidate with 1-3 years of experience in technical operations and customer support, knowledge of relational/document-oriented databases incl. SQL, ability to perform REST API/FIX API troubleshooting, familiarity with Python/Bash scripting, FIX API/WebSocket API, and blockchain/trading environment. Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie is also a plus.

Benefits:
  • Competitive Salary
  • Maternity & Paternity Leave
  • WeWork Membership
  • WFH Yearly Stipend
  • L&D Stipend (after 6 months)
About Zero Hash

Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.

We are backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.


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