
Senior Hospitality Operations Leader
5 days ago
We are seeking an experienced and driven leader to take the lead at a prominent hotel. As Hotel Manager, you will be responsible for driving guest satisfaction, optimising business performance, and ensuring seamless operations across all departments.
About the Role:- Oversee daily operations, presentation, and profitability of the hotel, including conference/event facilities.
- Lead and develop a high-performing team across all departments to reach their full potential, creating a positive and high-achieving culture.
- Manage financial forecasting, budgeting, and rostering to ensure cost-effective and efficient operations across all areas.
- Implement promotions and initiatives to increase occupancy, revenue, and bookings.
- Drive strategic decisions to maximise revenue per available room.
- Collaborate with sales and events teams to ensure smooth operation of conferences and events, delivering exceptional experiences for guests.
- Maintain strong guest focus, ensuring service standards, guest satisfaction, and retention remain consistently high across all touchpoints.
- Proven experience in a Hotel Manager or similar role, ideally with a focus on conference/event management.
- Strong leadership and team development skills with ability to inspire, mentor, and retain talent.
- In-depth knowledge of financial management, forecasting, and budgeting within hospitality industry.
- Demonstrated success in driving revenue growth through strategic promotions and operational initiatives.
- Excellent communication and interpersonal skills, with strong customer-centric approach.
- Possession of passion for hospitality and commitment to delivering exceptional guest experiences.
- Competitive remuneration package tailored to experience and expertise.
- Career development opportunities, including comprehensive professional induction and ongoing training.
- Exclusive discounts on accommodation, food and beverage outlets, and entertainment experiences.
- Generous leave benefits, including parental leave and birthday leave.
- Access to employee assistance program and wellness programs.
We value our people as the heart of our success. Join us and enjoy a rewarding career in hospitality, with opportunities to thrive and succeed in a dynamic organisation dedicated to delivering exceptional guest experiences.
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