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Employment Coach

2 months ago

Cockburn Central, Western Australia Workskil Australia Ltd Full time
About the Role

We are seeking a highly motivated and dedicated Employment Coach to join our team at Workskil Australia Ltd. As an Employment Coach, you will play a vital role in assisting our customers to set and achieve their career goals while meeting the contractual requirements of an employment service provider.

Key Responsibilities
  • Assist diverse customers in overcoming personal and professional challenges to achieve their career aspirations.
  • Deliver coaching to improve employability skills, confidence, and career planning to support customers in securing suitable employment opportunities.
  • Prepare high-quality resumes, cover letters, and support the job application process to enhance customers' chances of success.
  • Finding suitable employment opportunities for customers and advocating on their behalf to ensure they receive the support they need.
  • Refer customers to internal and external support services for housing, mental health, and financial counselling to address any underlying barriers to employment.
  • Provide additional mentoring and support during the first six months of employment to ensure customers receive the necessary guidance and resources to succeed.
About You

We are looking for a candidate who is passionate about helping others and has a strong desire to make a positive impact in the lives of our customers. You will be self-motivated, inclusive, and open-minded, with excellent communication and interpersonal skills. Additionally, you will be able to demonstrate:

  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team to achieve individual targets and work to clearly defined KPIs.
  • Strong administration skills and IT literacy, including data entry, Word, Excel, and Outlook to manage customer information and progress accurately.
  • Attention to detail and ability to work under pressure to meet deadlines and deliver high-quality results.
  • Meeting a minimum typing speed of 30 words per minute to efficiently manage customer data and documentation.
Benefits

We offer a range of benefits to our employees, including:

  • Attractive salary package with annual remuneration reviews.
  • Wellbeing Day: full-time staff enjoy a day off each fortnight while accruing full-time wages, superannuation, and leave entitlements.
  • Salary Packaging: increase your take-home pay by making a portion of your salary tax-free while maintaining full superannuation contributions.
  • Parental Leave: Workskil Australia provides paid parental leave for either parent for 6 weeks, with up to 12 months of leave available.
  • Career Progression: most of our job vacancies are promoted internally before becoming available to the public.
  • Leadership Training: we work to develop aspiring leaders and prepare them for future leadership positions within the organisation.
About Workskil Australia Ltd

Workskil Australia Ltd is a national not-for-profit employment services provider and registered charity committed to building better lives. For over 40 years, we've helped individuals find work and achieve sustained financial and social self-reliance. Today, we employ more than 780 staff across 50+ locations, and our commitment to improving lives is stronger than ever.