Employment Coach
3 weeks ago
The Employment Coach is a critical role within Workskil Australia Ltd, responsible for the case management of an allocated caseload of up to 80 customers with a prior offender history. The primary objective is to find them employment, with a focus on improving their capacity to work by stabilising non-vocational issues and building vocational skills and experience.
The role involves undertaking 'reverse marketing' of customers to suitable employers and running of group based job search sessions to motivate and promote further job placements for customers. The ideal candidate will possess a genuine passion for recruitment and working with those in need, an ability to meet individual targets and contribute to a strong site team.
This challenging role will be a well-sought-after opportunity, and we encourage you to submit your application at your earliest convenience.
About YouTo be successful in the role, you will be able to:
- Demonstrate a passion and drive for helping people find employment;
- Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
- Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
- Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;
- Demonstrate a minimum typing speed of 30 WPM;
- Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
- Demonstrate attention to detail ability to work under pressure; and
- Demonstrate previous experience in the employment services or call centre industry or similar will be highly regarded.
You will also be required to:
- Have a minimum Certificate IV in Employment Services or Career Development or willingness to study; and
- Have experience in Employment Services or a related Service industry.
Workskil Australia Ltd is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.
We work hard every day to:
- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.
Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.
RemunerationA competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia Ltd is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.
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Cockburn Central, Western Australia Workskil Australia Ltd Full timepbAbout the Role/b/ppThe Employment Coach is responsible for case management of an allocated caseload of up to 80 customers with a prior offender history, with the objective of finding them employment. The role will consist of case management with a focus on improving the customers' capacity to work by stabilising non-vocational issues and building...
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