Service Excellence Advocate

1 week ago

Wollongong, New South Wales, Australia beBeeCustomer Full time
Customer Service Role

We are seeking an experienced customer service professional to join our team. As a Customer Service Officer, you will be responsible for providing exceptional support to our customers and stakeholders.

About the Role

This is a part-time position, working 16 hours per week. You will be required to work every Saturday and Sunday, from 08:00 to 16:30. The role involves providing high-quality customer service, responding to inquiries, resolving issues, and developing strong relationships with our customers.

Key Responsibilities
  • Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues efficiently and effectively.
  • Develop and maintain strong relationships with our customers through regular communication and follow-up.
Requirements

To be successful in this role, you will need:

  • Extensive experience in customer-facing roles, preferably in the aged care sector.
  • Sound computer literacy skills, including proficiency in Microsoft Office and other software applications.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Demonstrated ability to work in a fast-paced environment and meet deadlines.
Benefits

We offer a range of benefits to our employees, including:

  • Competitive hourly rate and superannuation.
  • NFP salary packaging, allowing you to pay up to $18,550 less tax per year.
  • Ongoing training and development opportunities.
  • Subsidised access to a local gym and 200+ more across the country with a Fitness Passport.
  • 24/7 access to mental, physical, social, and financial support via the LifeWorks app.
About Us

We are a leading provider of aged care services, dedicated to delivering high-quality care and support to our customers. We value diversity, inclusivity, and respect for all individuals, and we are committed to creating a safe and supportive environment for our staff and customers.

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