Supporting Success

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Description

As a Broker Support Administrator at our company, you will be part of a dynamic team that empowers the digital generation to succeed with money. You will work closely with Business Development Managers, Mortgage Brokers, Aggregators, and our lending operations team to drive new business opportunities, provide exceptional customer service, and build relationships.

You will be responsible for providing status updates, managing expectations, and maintaining a smooth experience as files make their way through the pipeline. This includes working closely with credit, operations, business partners, and aggregator partners. You will also assist with Mortgage Broker training sessions and attend broker and aggregator functions when needed.

To succeed in this role, you will need experience in residential mortgage lending and sales, as well as a talent and passion for solving customer problems. You must be an experienced Broker Support Administrator who can demonstrate that you are a team player and can work independently. You should have great communication skills, attention to detail, and the ability to step back and see the big picture when necessary.

In addition, you will love learning everything there is to learn about our products, competitor knowledge, and the broker industry. You must be a self-starter who gets excited by helping brokers and BDMs, and you should be solution-based and love problem-solving. You will represent yourself and the company professionally, maintain a current non-restrictive driver's license, and adapt to situations as they arise.

We value a fast-paced scale-up environment where creativity and innovation thrive. Our hybrid working model allows you to work from home and collaborate in person, making it easier to balance your personal and professional life. We offer fantastic culture, including social clubs and company-wide events that support building relationships across the business. Personal and professional development opportunities, access to Employee Assistance Programs, competitive salary packaging, bonus incentives, paid parental leave, and referral bonus schemes are all available to you.

Our values include Delighting the Customer, being Agile and Brave, Valuing Each Other, being Frank and Authentic, and Showing Up every day with passion, positivity, and a sense of fun. We strive to create a strong team culture that respects individuality and champions common goals. As a proud equal opportunity employer, we commit to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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