Investigations Specialist

7 days ago

Sydney, New South Wales, Australia beBeeFinancial Full time $90,000 - $120,000

Protecting Customers' Interests is Paramount

Fraud investigations form a vital link in safeguarding customers' financial security. Our mission is to provide opportunities for our customers and colleagues through global connectivity.

Our International Wealth & Premier Banking team serves over 50 million customers worldwide with a comprehensive range of banking and wealth management services. The Fraud Investigations Management team collaborates closely with stakeholders to conduct end-to-end investigations into fraud cases affecting HSBC customers.

Key responsibilities will include:

  • Managing incoming fraud reports, preparing and issuing outbound fraud reports, and conducting utility and proactive investigative work.
  • Analysing transactional behaviour, identifying potential fraud or scam indicators, and escalating findings for further review or mitigation.
  • Conducting thorough investigations into various fraud cases and taking immediate action to mitigate risks on accounts linked to fraudulent activity.
  • Communicating directly with internal staff and customers, identifying learning opportunities, control weaknesses, and driving process improvements based on the analysis of fraudulent activities during investigations.

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