IT Support Specialist

1 day ago


Belrose, New South Wales, Australia KION Group Full time

Are you a skilled IT professional looking for a challenging role in wireless solutions? We have an exciting opportunity for a Service Desk Technician/Admin Support to join our Customer Service Team at Dematic, a global leader in automation, innovation, and robotics.

We are seeking an experienced individual with a strong background in troubleshooting and problem-solving in technical environments. As a Service Desk Technician/Admin Support, you will be responsible for providing exceptional customer service and support, responding to customer queries, and resolving issues related to wireless devices and equipment.

The ideal candidate will have excellent communication skills, a sense of urgency, and the ability to work in a fast-paced environment. You will also have experience in preparing and interpreting technical reports, prioritizing tasks, and managing multiple projects simultaneously.

This is a fixed-term appointment for approximately 12 months, located on Sydney's Northern Beaches in Belrose. The successful candidate will report to the Real Time Logistics Service Manager ANZ and work closely with other internal customers to resolve customer issues and attend to internal requests.

In this role, you will:

  • Respond to customer queries regarding repairs and field incidents
  • Triage customer issues via phone and remote connect support for Wireless LAN, Mobile Device Management (MDM) Software, Radio Frequency, and Vocollect equipment
  • Provide accurate diagnosis of fault, identify severity of call logged, escalation where required, provide support till completion, and schedule additional resource if required
  • Schedule Field Service Engineers to attend to customer issues either on customer sites or via phone or remote support
  • Work with other internal customers to resolve customer issues and attend to internal requests
  • Provide regular reports on updates on status of incidents
  • Compile quotations, processing timesheets, statement of works, and change request plans

The estimated salary for this position is $85,000 - $110,000 per annum, depending on experience.



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