Active Care Specialist

3 weeks ago

Melbourne, Victoria, Australia at Sonder Full time

Sonder is a pioneering active care technology company that helps organisations enhance the wellbeing of their personnel to achieve optimal performance. Our mobile app provides round-the-clock support from a team of safety, medical, and mental health professionals - plus onsite assistance for urgent situations. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform offers leaders valuable insights to act on future wellbeing challenges.

We have successfully completed a Series B capital raise, which has enabled us to expand our operations in Australia, New Zealand, and the UK. This growth period presents an exciting opportunity for like-minded individuals to join our mission of helping organisations worldwide cultivate a culture of Active Care.

  • Over 500,000 eligible members across multiple countries
  • A diverse team of over 300 members, including an extensive network of responders
  • Trusted by leading corporations, education providers, and government agencies

Join Sonder's innovative movement to provide global support through the right care at the right time, empowering people to reach their full potential.

About the role

The core of our operation revolves around our Response Network of Sonder Responders who provide in-person support to our members who require assistance, when needed, in coordination with our Support Centre.

Serving and former workers within identified industries are eligible to apply, offering flexibility to balance work and personal life with varying on-call capacities.

You will be part of the Sonder Responders Network, working in a casual capacity.

Sonder Responders operate a flexible 24-hour on-call roster, providing an excellent opportunity for individuals to build and expand the network in Australia from the ground level. Your experience in decision-making, response, empathy, and a drive to help others will be crucial to success and satisfaction in this role. You will have the freedom to nominate your availability hours and receive fair compensation for both on-call readiness and incident response.

When required, you will also assist the Response Network Manager:

  • Conducting stakeholder engagement to support business and operational outputs as directed
  • Nurturing partnership relations, engagement, and training
  • Providing input to operational procedures and network management
  • Responding to emergency and non-emergency situations as necessary to support the responder network in your area

Who are we looking for?

We seek experienced individuals from military, law enforcement, mental health sector, or emergency services backgrounds who are passionate about providing aid to those in need. We look for someone confident in assessing critical situations and determining the next steps. Empathy is essential.

You will possess:

  • Recent or current experience in Australia within emergency services, military, and/or security-related work, along with a strong network of local contacts
  • A high level of self-awareness, motivation, and self-management
  • The ability to set priorities, act on key issues, and make quick decisions while displaying interpersonal sensitivity
  • The ability to work a flexible on-call roster

For more information, please visit our website.

Due to the nature of our industry, all Sonder employees must complete a National Police Check and WWCC. If you have recently obtained these clearances, please indicate this in your application.

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