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Roster Coordinator

2 months ago

Mulgrave, Victoria, Australia VMCH Full time
About the Role

We are seeking a highly skilled Roster Coordinator to join our team at VMCH. As a Roster Coordinator, you will play a critical role in managing and optimizing our client service delivery.

Key Responsibilities
  • Create and maintain effective rosters to ensure seamless client service delivery.
  • Coordinate support worker schedules to meet client needs.
  • Handle unallocated shifts in a fast-paced environment.
  • Ensure timely communication with support workers.
  • Manage administrative tasks such as data entry and maintaining enquiry registers.
  • Assist support workers with client queries and manage customer service requests.
  • Adhere to risk management and quality standards.
About You

To be successful in this role, you will need:

  • Strong experience with rostering software applications.
  • Previous experience in the Aged and Community Care sector.
  • Proven ability to efficiently manage client schedules.
  • High-level interpersonal skills and ability to communicate effectively with diverse individuals.
  • Commitment to exceptional customer service and excellent verbal and written communication skills.
  • Well-developed organizational skills with a strong capacity to prioritize tasks and meet deadlines.
  • Attention to detail and accuracy are crucial, as is the ability to work autonomously in a dynamic environment.
About Us

VMCH is a for-purpose organization that provides a range of services to support people and families. We are committed to compassion, respect, and inclusion in everything we do. Our services are diverse, and we strive to support people to live their best lives.

If you are passionate about making a positive difference in people's lives and have the skills and experience required for this role, we would love to hear from you.