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Service Integration Specialist

2 months ago

Alice Springs, Northern Territory, Australia SAIC Full time
Job Title: Service Integration Specialist

SAIC is seeking an experienced Service Integration Specialist to support a government customer.

The successful candidate will provide technical expertise on Systems Engineering topics, including requirements, maintenance activities, service readiness, verification, and validation.

Candidates will oversee service provider continuity of efforts, demonstrate value-added judgment, and advise the government on IT service enhancement activities.

The successful candidate will produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's strategic objectives.

Responsibilities:
  • Proactively perform as an organized and dedicated change agent, ensuring quality assurance while assisting the culture shift toward standardized IT service deliveries.
  • Serve as a primary customer interface for cross-functional technical and relationship management efforts that protect the baseline while maximizing service enhancement adoption.
  • Operate proactively with the ability to lead and execute project engagements without direct leadership oversight and/or participation.
  • Provide technical reviews of proposed Requests for Change (RFCs), Maintenance Activities (MAs), and other site change efforts and offer site-specific mission impact assessments.
  • Conduct site surveys to better understand Power, Space, and Cooling concerns.
  • Provide specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements.
  • Perform as key Technical Advisor for articulating service requirement gaps to support customer mission architecture.
  • Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to existing capabilities.
Qualifications:

Bachelors in a STEM related field and five (5) years or more experience; Masters in a STEM related field and three (3) years or more experience; or ten or more years of IT and IT Project Management experience may be considered in lieu of a degree.

Clearance required to start and maintain Top Secret / SCI with Polygraph.

Desired Skills:

Domain knowledge in areas: ITIL (Information Technology Infrastructure Library)Compute IT Services (Information Technology)Storage IT Services Networking IT Services Software IT Services Data Center IT Services Project Oversight Management

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy:

SAIC does not require COVID-19 vaccinations or boosters.

Customer site vaccination requirements must be followed when work is performed at a customer site.