Senior Manager of Student Support Services
4 days ago
About the Student Services Role
">The Head of Student Hub Management will play a pivotal role within the university's Registrar & Student Services Leadership Group, contributing to the strategic goals and culture.
["]This job is responsible for establishing and developing physical and digital spaces known as the 'Student Hub,' which serve as the primary contact point for students seeking guidance, support, and assistance with student service-related queries and transactions.["]Working in close partnership with key stakeholders, the Head of Student Hub Management will ensure coordinated and timely communication to enhance the university's engagement with its students.["]The role requires availability to work during peak periods, with occasional weekend and after-hours commitments.["]About You
"][/ul]You will hold a tertiary qualification and have a minimum of 5 years' experience leading a service centre, preferably within a large and complex organisation.["]You will possess:">["]Extensive knowledge and understanding of how a university environment works;">["]A proven ability to plan and lead change, analyse organisational needs, and develop solutions that meet strategic and operational requirements;">["]A track record of managing multiple, complex initiatives, coupled with a genuine passion for delivering excellent customer service;">["]Outstanding communication and relationship management skills;">["]Superior leadership skills, with the ability to create and lead a high-performing team by motivating, coaching and managing staff to develop a client-focused work culture and achieve organisational goals;">["]A strong commitment to driving high-quality services and operations within a culture of continuous improvement and service transformation;">["]Experience of delivering digital solutions to support service and process improvements;">["]Financial acumen and demonstrated experience in managing complex budgets and project funding.["]About UNSW
">UNSW is a diverse and talented community driven to be thoughtful, practical, and purposeful in all we do. If you want a career where you can thrive, be challenged and do meaningful work, you're in the right place.
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