Special Services Operations Coordinator

2 weeks ago


Mascot, Australia FedEx Full time
About the Role

We are seeking a highly skilled Special Services Support Agent to oversee the special services support operations at FedEx. The ideal candidate will have a strong background in providing excellent service, handling complex issues, and collaborating with cross-functional teams.

Main Responsibilities:

  • Provide guidance and support to team members in completing tasks related to special services support.
  • Handle escalated or more complex issues that arise within the scope of special services support.
  • Coordinate team activities, including those involving agency contract staff, to ensure efficient operations.
  • Assist supervisors or managers in their day-to-day activities related to special services support.
  • Contribute to the design, review, and implementation of processes and procedures for improving special services support operations.
  • Collaborate with cross-functional teams to streamline workflows and enhance service delivery.
  • Serve as a point of contact for resolving issues and addressing concerns related to special services support.

Requirements:

  • Diploma's degree or equivalent.
  • No prior experience is required for Associate level.
  • At least two (2) years of relevant work experience for Standard level.
  • Three (3) years of relevant work experience for Senior level.

Preferred Qualifications:

Strong in written & verbal communication, planning & organizing skills, interpersonal skills, judgement & decision making skills, team working skills, and strong interpersonal and problem-solving skills.

About FedEx

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.



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