GEHO Support Engineer
3 weeks ago
Job Summary: We are seeking a skilled GEHO Support Engineer to join our team and support the Weir Minerals GEHO aftermarket business.
Key Responsibilities:
- Develop, maintain, and maximize relationships with GEHO customers in WA sites and head offices in Perth City.
- Assist in preventing competitors from establishing a long-term presence in GEHO's core business at the mentioned sites.
- Initiate, manage, and maintain service agreements with GEHO customers and assist the End User Sales Division in implementing service agreements into the Australian market.
- Provide up-to-date technical information to clients and ensure that all clients are aware of our technical advancements.
- Follow up on customer requests and complaints until full resolution.
- Provide technical recommendations and support to customers backed by our WMNL-based Aftermarket Team.
- Identify and promote new business opportunities to profitably grow the business in the Area.
- Report, document, budget, and forecast.
- Develop quarterly reports that measure performance against objectives, provide details of significant market issues (customer and competitor).
- Prepare site visit reports following customer visits.
- Manage inventory.
- Establish effective internal department and agent liaison.
Requirements:
- Qualification in Engineering (Mechanical or Electrical).
- Excellent communication skills (written and verbal).
- Ability to read, analyze, and interpret general business periodicals.
- Sound organizational, people, and time management skills.
- Ability to travel to site when required.
- Experience using SAP is highly desirable.
- Willingness to travel to other Weir Mineral locations.
- A committed and proactive attitude towards Environment, Health, and Safety.
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