GEHO Support Engineer

3 weeks ago


Perth, Western Australia Weir Full time

Job Summary: We are seeking a skilled GEHO Support Engineer to join our team and support the Weir Minerals GEHO aftermarket business.

Key Responsibilities:

  • Develop, maintain, and maximize relationships with GEHO customers in WA sites and head offices in Perth City.
  • Assist in preventing competitors from establishing a long-term presence in GEHO's core business at the mentioned sites.
  • Initiate, manage, and maintain service agreements with GEHO customers and assist the End User Sales Division in implementing service agreements into the Australian market.
  • Provide up-to-date technical information to clients and ensure that all clients are aware of our technical advancements.
  • Follow up on customer requests and complaints until full resolution.
  • Provide technical recommendations and support to customers backed by our WMNL-based Aftermarket Team.
  • Identify and promote new business opportunities to profitably grow the business in the Area.
  • Report, document, budget, and forecast.
  • Develop quarterly reports that measure performance against objectives, provide details of significant market issues (customer and competitor).
  • Prepare site visit reports following customer visits.
  • Manage inventory.
  • Establish effective internal department and agent liaison.

Requirements:

  • Qualification in Engineering (Mechanical or Electrical).
  • Excellent communication skills (written and verbal).
  • Ability to read, analyze, and interpret general business periodicals.
  • Sound organizational, people, and time management skills.
  • Ability to travel to site when required.
  • Experience using SAP is highly desirable.
  • Willingness to travel to other Weir Mineral locations.
  • A committed and proactive attitude towards Environment, Health, and Safety.

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