Referral Coordinator

2 weeks ago


Perth, Western Australia beBeeCustomer Full time $49,000 - $63,000

Our team is seeking a highly skilled and dedicated professional to manage referrals and provide exceptional customer service to NDIS participants.

This role works closely with key personnel to allocate referrals efficiently, collaborate with stakeholders, and deliver a customer-centric experience.

The Concierge Officer is responsible for answering calls, assisting stakeholders, and driving further referrals.

Key Responsibilities

- Allocate referrals efficiently to ensure timely provision of services
- Collaborate with stakeholders to convert enquiries into referrals while maintaining exceptional customer service
- Ensure all enquiries are recorded in the system
- Follow through on requests within a 24-hour timeframe
- Provide high-quality advice to participants navigating the NDIS
- Document all progress, plans, communications, and interactions clearly

Requirements

- Experience in the NDIS and/or disability sector
- Customer contact centre or administration experience
- Sound telecommunication skills
- Ability to achieve customer service and sales targets
- Highly developed communication and negotiation skills
- Demonstrated ability to deliver high-quality customer service

Benefits

- Unlimited learning and development opportunities
- Essential employee benefits including an Employee Assistance Program and generous leave arrangements
- Investment in ongoing professional development

What We Offer

Join our dynamic team and take advantage of our comprehensive training programs, professional development opportunities, and a supportive work environment.



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