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Community Liaison Specialist

1 week ago

Melbourne, Victoria, Australia Food and Wine Full time

We are seeking a skilled and experienced individual to join our team as a Community Liaison Specialist. In this role, you will be responsible for building relationships with members, creating a welcoming environment, and ensuring the smooth operation of our building.

About Us

We provide flexible workspace solutions to businesses of all sizes, helping them thrive in more than 37 countries worldwide. Our mission is to give members the support they need to do their best work, and the space to take their ideas to new heights.

About the Opportunity

As a Community Liaison Specialist, you will act as the primary point of contact for our community, providing exceptional customer service and supporting our Community Management team. Your responsibilities will include:

  • Building a collaborative community environment through events and member engagement
  • Ensuring the smooth operation of our building and processes
  • Driving growth and promotion of our service offerings
  • Taking direction from the Community Lead and Manager to support the Community Team

You will have the opportunity to make a real impact on our community and help us achieve our mission.

Key Responsibilities:

Front Desk Management:

  • Cover the front desk during business hours and be an on-site point of contact
  • Greet members and guests with a warm welcome
  • Ensure visiting guests comply with our guest policy
  • Learn member and guest names to build relationships
  • Anticipate member and guest needs using relevant information
  • Keep the front desk clean and organized
  • Notify members of food deliveries and couriers
  • Answer questions related to the building, including way-finding and policies

Events and Membership Engagement:

  • Provide feedback on programming types and evaluate event success
  • Celebrate member successes and milestones
  • Distribute event information and posters
  • Ensure operational requirements are met for each event
  • Input notes into our system about members
  • Identify opportunities to connect members
  • Know and recommend local services and amenities
  • Be active on our member network to engage members
  • Communicate WeWork policies and updates to members

Building Operations and Management:

  • Receive, process, and sort mail
  • Lokate and issue post via our regional system
  • Keep the mailroom organized and clean
  • Return to Sender for unidentified mail
  • Investigate, escalate, and resolve 'lost' packages
  • Manage keycard stock and collect keys upon move-out
  • Review location and use of emergency equipment
  • Support automated coffee machine for guests and members