Store Operations Manager

2 months ago

Toowoomba City, Australia Barbeques Galore Full time
About Barbeques Galore

We are a leading retailer of BBQs and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores. Our company is built on a strong foundation of delivering exceptional customer experiences and providing a wide range of products to meet our customers' needs.

Job Summary

The Store Manager is a key leadership role responsible for overseeing the daily operations of a store, focusing on delivering an exceptional customer experience. This role involves supervising the operational and organisational standards of the store, leading a successful team, and achieving agreed targets, revenue and profit objectives.

Key ResponsibilitiesTeam Leadership
  • Recruit, build and maintain a strong team culture that aligns with our company's vision, mission and culture.
  • Provide leadership and inspiration to your team through effective capability coaching and development, aiming to ensure retention within our company.
  • Ensure high standards of product knowledge among team members.
  • Work a two-week rotating roster, including alternative weekends.
  • Some evening work may be required, depending on store trading hours.
Sales and Revenue
  • Develop store strategies to increase customer traffic, expand sales, and optimise profitability.
  • Execute our care sales process to maximise transaction value and profit, meeting sales targets and KPIs.
  • Ensure high levels of customer satisfaction through excellent sales service, product knowledge and after-sales support.
  • Prepare and control the store's budget, aiming for minimum expenditure and efficiency.
  • Analyse profit and loss reports, making accurate forecasts.
Store Operations
  • Implement and drive in-store promotions and marketing initiatives.
  • Maintain outstanding store conditions and visual merchandising standards.
  • Monitor inventory levels, ensuring stock control measures are well maintained within business guidelines.
Quality and Compliance
  • Maintain a working knowledge of all store and staff policies and procedures, ensuring all team members comply with WHS standards.
  • Build and maintain a strong team culture that aligns with our company's vision, mission and culture.
  • Maintain up-to-date knowledge of products and services offered, able to discuss available options with customers to demonstrate value.
  • Carry out other duties as delegated by Regional/Senior Management.
About You

We are looking for a highly driven, self-motivated individual with previous experience in a retail management environment. You should be able to lead a team, maintain a strong team culture, and have a passion for delivering great customer service and producing great store results.

Our Benefits
  • Great base salary + super + performance incentives.
  • Great culture and a supportive team environment.
  • Generous discounts and staff deals across our product range.
  • Generous Parental Leave Policy, supporting both primary and secondary carers.
  • Ongoing career development, including coaching, certificate III and IV training, and leadership development programs.
  • Great benefits via our 'Grillhouse' rewards and benefits program, offering discounts across hundreds of retailers.

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