Store Manager

3 weeks ago

Toowoomba, Australia City Beach Full time

Store Manager - Toowoomba

**Req ID**:881**Business Unit**:Retail**Store / Department**:Toowoomba- At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.- We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.**The role**:

As a
- **Store Manager**, you will be responsible for effectively managing all aspects of store operations, whilst building, leading, and driving a high performing team, to ensure delivery on business objectives and key success indicators. You will be required to lead from the front, recruit and retain top talent, coach and motivate while on the run, and ensure operational excellence within your store.

**What you'll be doing**:

- Reinforce the customer centric nature of City Beach by providing a superior people experience.
- Set operational tasks and performance expectations for your team with respect to the retail team KSIs (Sales, People, Audit & Compliance, Visual Merchandising, Wages, Safety) and manage and monitor performance to ensure that your store delivers results and performance objectives to Company standards.
- Managing and leading the store team, ensuring our stores are open and ready for trade, managing the movement of stock to reduce shrinkage and optimise sales, filing and tidying the shopfloor and getting the store set up for promotions and sales.
- Manage wages to achieve profitability, operational efficiencies, and great customer experiences.
- Analyse and interpret store sales conversion and customer engagement measures and develop strategies with your team that lead to improved business results and high standards of customer experience.
- Demonstrate effective leadership, ensuring that all store team members receive the required feedback, support, and training to enable them to meet operational and commercial objectives and provide an exceptional customer experience.
- Have ultimate oversight and accountability for the people within your team, and work to develop and build upon capability within your team and ensure that we recruit and retain strong talent.
- Understand Workplace Health and Safety regulations and how to manage your workplace and team members to ensure City Beach is a safe place to work.
- Ensure team members within your store are working within City Beach conditions of employment and Company policy and procedure.
- Be an advocate for projects and initiatives as they relate to the retail space, and work with the management team to lead the team in ensuring the vision and objectives of these are understood.

**What we are looking for**:

- Minimum 1 years’ experience in a customer-service based management role; experience in a fast-paced Retail, FMCG or Hospitality environment will be highly regarded.
- Demonstrated experience driving sales and operations to meet targets and metrics.
- Strong communication and team management skills.
- An energetic and enthusiastic approach to store operations.

**The benefits**:

- You get one additional paid day off _every _month.
- We offer a 35% Team Member discount for you, your friends and family
- Gym membership and private health discounts.
- Exciting and fun brand hosted parties.
- Discounts at participating retailers via our default Superannuation Fund - REST.
- Endless succession pathways to different roles within Stores, Head Office or Distribution Centre.
- Awesome in-store competitions and sales incentives.
- Certificates and Prezzee Gift Cards to recognise years of service of Team Members.
- Dedicated team member support and development through education and fully paid Retail Operations Traineeships and our internal training program.
- City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect.

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