Customer Experience Leader

1 week ago

Australia beBeeCustomer Full time $66,900 - $83,900

**Job Overview**

At IKEA, we strive to create a better everyday life for the many people. As a Customer Service Supervisor, you will play a vital role in ensuring our customers have an unforgettable and rewarding experience.

Key responsibilities include:

  • Establishing a customer-centric mindset within the team.
  • Supervising daily operations to guarantee a positive customer journey.
  • Liaising with leaders and providing feedback on team performance and functional activities.
  • Securing daily operations for co-workers and customers while troubleshooting and providing solutions.
  • Optimizing the shopping journey of our visitors by collaborating with functions to increase co-worker competence and knowledge.

As a Customer Service Supervisor, you should be:

  • Committed to developing and growing within the business.
  • Motivated to continuously improve the customer journey.
  • Confident in multitasking, coordinating co-workers, and prioritizing workload.
  • Exceptional at problem-solving, process improvement, and remaining calm under pressure.

**What We Offer**

We provide a range of benefits, including:

  • Competitive hourly pay rate.
  • Above award rates and penalty rates.
  • Paid Annual Leave and Paid Parental Leave.
  • Access to our Employee Assistance Program.
  • Co-worker discount and more.

**About This Role**

This is a permanent full-time position, requiring availability to work a spread of hours from 8:30am - 9:00pm weekdays and alternating weekends.

**How to Apply**

Interested candidates should submit their application for consideration.

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