Housekeeping Leadership Position

4 days ago

Derwent Park, Australia Grupo Mantra Full time

Grupo Mantra is a prominent hospitality group with operations in 110 countries, boasting over 5,000 hotels and 10,000 restaurants and bars. Our comprehensive hotel ecosystem comprises luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for entertainment, clubs, restaurants, bars, private residences, shared accommodation, concierge services, and co-working spaces.

We are seeking an exceptional leader to join our dedicated Housekeeping Team as a Housekeeping Supervisor. This role involves multiple positions across Sydney, Melbourne, and Brisbane.

Key Responsibilities:

  • Prepare morning reports showcasing occupied, vacant, check-outs, and out-of-order rooms for the Housekeeping Department as required
  • Support the Head of Department in motivating and developing all line Team Members within the Housekeeping department
  • Be accountable for maintaining the productivity of the department within budgetary guidelines
  • Coordinate work activities on a shift-to-shift basis, ensuring adherence to department procedures and daily tasks completion according to company standards
  • Conduct daily departmental meetings to brief Team Members on activities and discuss issues relevant to the shift
  • Provide a thorough handover between shifts, communicating requirements for subsequent shifts
  • Assist in roster preparation, ensuring an optimum number of Team Members is achieved within budgetary guidelines and understanding visa conditions and working rights
  • Support recruitment and selection of Team Members for the department when required
  • Organize skill training for housekeeping team members in conjunction with Talent and Culture
  • Implement strategies to enhance productivity and morale within the department in collaboration with the Head of Department
  • Communicate with other departments to ensure a smooth workflow
  • Prepare accurate reports as required by the Head of Department
  • Regularly inspect areas of the property to ensure facilities are cleaned and maintained according to Work Health and Safety regulations
  • Control housekeeping inventory, including chemicals, linen, and supplies
  • Control housekeeping team member uniforms, ensuring adequate supplies are available
  • Respond professionally and promptly to guest complaints, ensuring follow-up and informing the Executive Housekeeper
  • Recommend strategies to improve Guest comfort and experience
  • Daily check and maintain team members' grooming standards
  • Liaise closely with the Front Office Manager and Maintenance Manager/department to ensure quick room changes
  • Liaise with outside contractors regarding laundry and cleaning material services in the absence of the Executive Housekeeper
  • Participate in scheduled training and development programs provided by the property to improve self and department standards
  • Conduct timely performance development appraisals for housekeeping team members
  • Assist guests with inquiries and complaints, providing accurate information about property facilities and features
  • Ensure all team members (and self) handle amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards
  • Ensure all Team Members are fully trained in property fire and emergency procedures

Requirements:

  • Exceptional attention to detail with previous Housekeeping leadership experience
  • Excellent communication, interpersonal, and time management skills with a friendly and outgoing personality
  • A quick thinker who can think on the spot to ensure a smooth day
  • Excellent grooming and presentation skills
  • A person who is not only a leader but also a team player, willing to be hands-on to see their team succeed

Compensation: The estimated annual salary for this position is $54,992.08-$60,000, based on working days and penalties applicable as per the Hospitality Industry General Award.

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