Customer Experience Specialist
1 day ago
- This is an exciting opportunity to join our team as a Customer Service Reviewer, where you will have the chance to provide valuable feedback to our clients by posing as a customer and making detailed observations about your experience.
We are seeking a skilled Customer Service Reviewer to visit retail outlets, observe store presentation, service, selling skills, and cleanliness, then complete a survey online about the experience. You will be responsible for providing high-quality feedback that will help us understand the experience we deliver to our customers.
Key Responsibilities:- Pose as a customer and make detailed observations about the store presentation, service, selling skills, and cleanliness.
- Complete a survey online about the experience.
- An eye for detail and a good memory.
- Reliability and flexibility.
- Great communication skills and access to the internet.
- The number of assignments offered to you depends on your availability and location.
For over 20 years, The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they deliver to their customers. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
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