Global Customer Experience Specialist

1 day ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $90,000 - $120,000
Job Description

We are seeking a skilled Global Customer Experience Specialist to join our team. This individual will play a key role in delivering exceptional customer service and support, ensuring seamless interactions across various touchpoints.

The ideal candidate will possess strong communication skills, be proactive, and have the ability to analyze and resolve complex customer issues. They should also be familiar with CRM systems and have experience working in a fast-paced environment.

  • Foster strong relationships with customers through timely and effective communication.
  • Analyze customer feedback and concerns to identify areas for improvement.
  • Collaborate with internal teams to ensure consistent and high-quality customer experiences.

Key Responsibilities:

  • Customer Engagement & Relationship Management:
    • Serve as the primary point of contact for assigned strategic customer accounts.
    • Develop and maintain strong relationships with key customer stakeholders.
  • Operational Excellence & Service Delivery:
    • Execute best-in-class customer service processes to support a seamless order-to-delivery experience.
    • Collaborate with supply chain, sales, and operations teams to ensure timely order fulfillment and issue resolution.
  • Process Optimization & Performance Monitoring:
    • Assist in the implementation of customer care best practices, leveraging technology and automation where applicable.
    • Track and analyze key performance indicators (KPIs) to assess service levels and identify areas for improvement.
    Requirements

To succeed in this role, you will need:

  • A tertiary qualification in Supply Chain, Customer Service, or a related field.
  • Minimum 3 years of experience in a customer service, supply chain, or related role, preferably within the food or manufacturing industry.
  • Candidate must be proficient in Salesforce for CX management.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong teamwork and collaboration skills to drive cross-functional alignment.

  • Customer Operations Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $120,000 - $140,000

    Job TitleCustomer Experience SpecialistKey ResponsibilitiesProvide exceptional customer service and support to injured customers.Act as a subject matter expert for relevant claims teams, driving quality outcomes and business growth.RequirementsMinimum 5 years of experience in personal injury claims or senior claims advisor roles.Excellent written and verbal...

  • Customer Experience Specialist

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time

    Customer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to lead and elevate our customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.This position involves overseeing the entire customer journey, from initial inquiry to...

  • Customer Experience Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time

    Customer Experience SpecialistThis is a role that requires delivering exceptional customer experiences. As a specialist in this field, you will be the face of our organization, responsible for providing top-notch service and support to our residents and visitors.ResponsibilitiesProvide customer service and support to our residents and visitors.Work closely...

  • Customer Experience Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Part time $50,000 - $70,000

    Customer Experience SpecialistAs a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience.Key Responsibilities:Engage with customers to understand their needs and preferencesProvide expert product knowledge and guidance to help customers make informed purchasing...

  • Customer Experience Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $37,500 - $52,500

    Customer Experience SpecialistWe are looking for a customer-focused team member to join our retail team. As a key contributor, you will be responsible for delivering exceptional customer experiences and maintaining high store standards.Responsibilities:Delight customers with outstanding service and maintain high store standardsContribute to a safe and...

  • Global Partnership Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeInnovation Full time $90,000 - $120,000

    Global Partnership SpecialistWe empower businesses to achieve their objectives by fostering a collaborative environment.As a Global Partnership Specialist, you will play a vital role in shaping our partner ecosystem. You will be responsible for identifying and establishing new partnerships, discovering opportunities for co-innovation, and translating our...

  • Global Freight Management Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLogistics Full time $100,000 - $125,000

    Senior Project Logistics Specialist Job Description">At Toll Group, we believe in the power of logistics to move businesses and communities forward. As a Senior Project Logistics Specialist, you will play a vital role in enabling sustainable, global supply chains with our Global Forwarding team in Australia and New Zealand.This is an exciting opportunity to...

  • Urgent Knowledge Management Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Global Payments Full time

    Knowledge Management Specialist page is loadedKnowledge Management SpecialistApply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted Yesterday job requisition id R0063838Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit,...

  • Customer Experience Specialist

    23 hours ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $76,515 - $78,000

    Job Title: Customer Experience LeaderAbout the Role:We are seeking a seasoned and innovative Customer Experience Leader to spearhead and enhance our client's customer service operations. This pivotal leadership role is designed for an experienced manager who thrives in a technical, trade-focused environment.Key Responsibilities:Team Leadership &...