Medical Office Coordinator

5 days ago


Melbourne, Victoria, Australia Australian Unity Full time
About Our Opportunity

As a Medical Administration Assistant at Australian Unity, you will play a vital role in supporting the Central Access Team to ensure smooth and effective execution of administration procedures.

This hybrid role combines working out of our office in Melbourne and from home on a permanent full-time basis, providing an excellent work-life balance opportunity.

Key Responsibilities
  • Customer Service: Delivering exceptional customer service to inbound and outbound telephone and email enquiries for referrers, service providers, and clients.
  • Administration Support: Providing quality administrative support to your team with fast and accurate turnaround of reporting, document processing, and client data management.
  • Team Collaboration: Collaborating closely with your Team Leader, Care Coordinators, and other medical administrators to achieve optimal outcomes.
Requirements
  • Initiative and Adaptability: Taking initiative and being adaptable in a challenging environment with a high attention to detail.
  • Communication Skills: Possessing exceptional verbal and written communication skills, including building rapport with customers.
  • Professionalism and Sensitivity: Demonstrating professionalism and sensitivity in customer service, particularly in dealing with healthcare-related matters.
Benefits
  • Flexibility: Enjoy flexibility for work-life balance with this hybrid role.
  • Well-being Leave: Receive extra well-being leave days to recharge and maintain your physical and mental health.
  • Employee Discounts: Take advantage of employee discounts on banking, health insurance, and other benefits.

Australian Unity is committed to diversity and inclusion, and we encourage applications from all members of the community. We strive to create an inclusive workplace that values and respects the contributions of all employees.



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