Medical Office Coordinator

3 days ago

Melbourne, Victoria, Australia Sprott Shaw College Full time
Join Our Team as a Medical Office Coordinator - Patient Experience Specialist

About Us:

Sprott Shaw College is committed to providing exceptional healthcare services that cater to the unique needs of families with young children. Our team-based approach focuses on prevention, development, and integrating lifestyle interventions into everyday healthcare.

Role Overview:

As a Medical Office Coordinator - Patient Experience Specialist at Sprott Shaw College, you will play a pivotal role in ensuring the smooth operation of our family-centered practice. Your expertise will be crucial in managing patient flow, coordinating appointments, and delivering exceptional service that enhances patient experiences.

Responsibilities:

  • Provide warm and professional patient greetings, manage inquiries across phone, email, and in-person channels, and coordinate with our Health Navigator for seamless patient support.
  • Own scheduling for our multidisciplinary team, manage electronic health records, coordinate diagnostic tests and referrals, and conduct meet-and-greet calls for new members.
  • Train and mentor team members, collaborate with clinical staff to enhance patient flow and clinic efficiency, and help develop policies and procedures.
  • Ccoordinate special services like developmental checks and DEXA body composition scans, manage inventory of medical supplies, support new service implementation, and work cross-functionally with the marketing team.

Requirements:

  • Proven experience as a Medical Office Assistant. You've completed a recognized Medical Office Assistant program and ideally have a few years of experience in a healthcare setting. You're proficient with electronic medical record systems.
  • Excellent communication and organizational skills. You have strong interpersonal skills, know how to stay organized, and thrive in a fast-paced, team-based environment.
  • A driven problem solver with a growth mindset. You love proactively enhancing operations and patient care, you analyze challenges and continuously seek improvements to leave everything better than you found it.
  • Experience with pediatric and family-centered care is highly valued. You're knowledgeable in preventative health practices and holistic wellness.

Benefits:

We offer a competitive salary range of $26-$28 per hour, reflecting the value we place on your expertise and dedication to delivering exceptional patient care.

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