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Service Delivery Expert

1 week ago

Melbourne, Victoria, Australia Bendigo & Adelaide Bank Full time

In this critical role as a Customer Advisor, you'll be the primary point of contact for customers, providing exceptional service and support throughout their banking journey.

Your key areas of focus will include:

  1. Delivering personalized experiences, responding to customer inquiries, and resolving issues promptly and professionally.

  2. Using your product expertise to recommend tailored solutions, aligning with customers' financial goals and preferences.

  3. Maintaining accurate records, processing transactions, handling cash, and ensuring efficient service delivery.

  4. Contributing to a culture of continuous improvement, sharing knowledge with colleagues, and driving innovation in service delivery.

  5. Embracing ongoing training and professional development, staying ahead of industry trends, and enhancing your skills to meet evolving customer needs.

To succeed in this challenging role, you'll need:

  1. A strong background in customer service, with a proven track record of delivering exceptional experiences.

  2. A keen analytical mind, ensuring accuracy and security in all transactions and interactions.

  3. The ability to communicate effectively with customers, listening actively and responding compassionately.

  4. A collaborative spirit, valuing the input and contributions of team members to drive shared success.

  5. A commitment to ongoing learning and self-improvement, embracing new challenges and opportunities for growth.

At Bendigo & Adelaide Bank, we offer a rewarding career path, competitive benefits, and a dynamic work environment that supports your personal and professional growth.