Talent Development Specialist

3 weeks ago

North Lakes, Queensland, Australia Auto & General Full time

About the Role

We are seeking a highly skilled Talent Development Specialist to join our team at Auto & General. This is an exciting opportunity for a motivated individual to contribute to the growth and development of our organisation.

Key Responsibilities

  • Collaborate with leaders in Claims & Assessing and People & Culture to identify talent and development needs, focusing on skill and capability gaps.
  • Work with specialist teams to customise and deliver timely development solutions for C&A staff, including Team Leaders.
  • Maintain a Technical Capability Framework for Consultants and Frontline Leaders in Claims & Assessing.
  • Embed a Technical Capability Framework to frontline leaders, coaching them on its use for team development.
  • Embed the flagship leadership programs to enhance Team Leader and Frontline Leader capabilities.
  • Identify skill gaps from Consultant to Team Leader roles and engage Learning, HR, or OD teams for targeted development interventions.
  • Collaborate with People Business Partners on a Succession Planning Framework for C&A, coaching leaders on its use.

What You'll Bring

  • Strong internal consulting skills with the ability to influence and build relationships with stakeholders, including senior management.
  • Experience advising leaders on divisional level talent identification and succession planning activities.
  • Excellent coaching skills to engage and motivate individuals for learning and behaviour change.
  • Experience leading in a frontline call center sales or service environment or partnering with these areas.
  • Experience working in the financial services sector, ideally within an HR/OD or Learning role.
  • Familiarity with various learning methodologies, including eLearning, virtual classrooms, and blended approaches.
  • Ability to work autonomously and collaboratively, with effective planning and attention to detail.
  • Strong interpersonal skills and effective verbal and written communication.

Perks of Working at Auto & General

  • Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Work flexibility - with options to work from home two days per week.
  • Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us - we've got learning and professional development opportunities to suit everyone.
  • Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
  • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
  • Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
  • Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

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