Collections Business Manager

2 weeks ago


Brisbane, Queensland, Australia beBeeChallenger Full time $110,000 - $155,000

Job Description

This Collections Team Leader role is responsible for leading a team of credit management officers and overseeing the effective process of providing assistance and coming to a resolution for customers in arrears.

The role supports bank operations and servicing customers, products, and internal stakeholders across retail and commercial business lines.

Key responsibilities include:

  • Providing leadership, coaching, and development to front-line staff
  • Driving better performance and succession planning
  • One-on-one meetings - Identifying actions
  • Embedding a performance culture, including workforce planning
  • Ensuring targets, SLAs, and KPIs are met and continually reviewed
  • Customer-centric approach
  • SLA and queue management - Including impairment oversight
  • Call monitoring & supervision
  • Risk identification and management
  • Driving employee engagement

About You

Requirements include previous experience in a collections leadership role or credit risk role, with commercial experience highly regarded.

You should have demonstrated experience coaching and developing employees to meet/exceed KPIs, as well as a basic understanding of relevant legislation including debt collection guidelines and privacy act.

Demonstrated ability to develop customer-centric solutions, experience in resolving complex issues, and analytical thinking are also essential.

About Us

Our ambition is to be known as the bold challenger bank, with digitally enabled multi-brands and a personal touch.

We value diversity and inclusion, fostering a workspace that leverages difference and creates new possibilities.

Our Benefits

Flexible working arrangements, discounted financial products, salary sacrificing options, and more.


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