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End User Computing Specialist

2 months ago

Melbourne, Victoria, Australia iSelect Ltd Full time
About iSelect Ltd

iSelect Ltd is a leading provider of comparison and purchasing services for insurance, utilities, and personal finance products. Our mission is to make Australians' lives easier by saving them time, money, and effort.

Job Title: End User Computing - Engineer

We are seeking an experienced End User Computing - Engineer to join our team. As an End User Computing - Engineer, you will be responsible for providing a range of customer services to support the efficient and effective operation of the desktop environment, core and other relevant office business applications and related ICT infrastructure.

Key Responsibilities:
  • Front line our IT support team, providing helpdesk support and managing the provisioning and decommissioning of equipment.
  • Troubleshoot and resolve technical issues, ensuring that our employees have the tools they need to work efficiently.
  • Maintain our IT infrastructure and ensure that our systems run smoothly.
Requirements:
  • Experience in a similar position, with outstanding interpersonal skills and a customer focus.
  • Attention to detail, a can-do attitude, and a willingness to learn new technologies and processes.
  • Experience using MS Active Directory management, AzureAD, and Office 365.
  • Knowledge of Active Directory and Group Policy.
  • Preferred experience in desktop/laptop deployment using Intune.
  • Intermediate MS Office troubleshooting skills.
  • Experience in managing MS Teams and Zoom platform.
  • Knowledge and understanding of 'Cloud' based technology.
  • Excellent organisational and time management skills.
  • A good understanding of troubleshooting techniques and tools.
  • Broad knowledge on the hardware and software components in end user computing.
What's in it for you?
  • Professional Development - We encourage ongoing learning and development with free access to the full LinkedIn Learning Library, our own in-house learning Academy, and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill.
  • Referral Bonus - Earn yourself an extra $1500 by referring another superstar to join our team.
  • Salary packaging - we can help you to maximise your salary with options such as novated leasing.
  • Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
  • Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work-related.
  • Wellbeing Centre - Our online platform which provides education, support, and tools to help you live a healthier and happier life - find online yoga, cardio & boxing classes, healthy recipes, and meditation & mindfulness tools.
  • Employee Assistance Program - Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
  • Rewards Platform - A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend.
  • Annual iStar trip - We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate', and 'Have Heart'.
What's next?
  • We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application.
  • We can be flexible with interview times, and these will be conducted over MS Teams virtually.
  • Don't hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role.
  • Please note all applicants must have full working rights and will need to complete full background checks including Police Checks.

iSelect Ltd recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disabilities.