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Customer Service Consultant

2 months ago

Willoughby, Australia Dental Corporation Full time
About the Role

We are seeking a highly skilled and experienced Business Administrator to join our team as a Customer Service Consultant at our Willoughby Home. As a key member of our care home leadership team, you will play a crucial role in ensuring the success of our operation.

Key Responsibilities
  • Resident Placement: Provide a warm and welcoming introduction to prospective residents and their loved ones, ensuring a seamless admissions process.
  • Employee Service: Support the care home employee experience through rostering, recruitment, onboarding, and leave management.
  • Concierge: Demonstrate a customer-centric approach in the reception area and during interactions with residents, employees, visitors, and suppliers.
  • Payroll: Process fortnightly staff payroll and associated reports, ensuring accuracy and compliance.
About You

We are looking for an individual with a minimum of a Cert III in Business Administration or equivalent experience. You should have previous experience in a similar admin/customer service role, with excellent communication and interpersonal skills. Intermediate to advanced skills across the MS Office Suite are essential, as well as highly developed organisation and time management skills.

What We Offer
  • A supportive and collaborative team culture
  • Continual learning and development opportunities
  • Discounts on Bupa Products – insurances, optical, dental
  • Exciting benefits on offer from our Bupa Partners
  • Internal transfers across our care homes

We are committed to creating and sustaining a safe and inclusive workplace where our team members feel they belong. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.