Senior IT Infrastructure Support Specialist

1 week ago

Cleveland, Queensland, Australia beBeeSpecialist Full time $90,000 - $125,000
Information Technology System Specialist Role

Seeking a highly skilled and experienced IT specialist to manage the end-to-end IT needs of our two manufacturing plants and office.

  • The ideal candidate will have solid hands-on skills with Windows systems, hardware replacement, networking, and backup systems.
Key Responsibilities:
  • End-user support: Troubleshoot hardware/software issues, install new software, and assist users with access or system problems.
  • Infrastructure maintenance: Replace and manage desktops, laptops, printers, cabling, routers/switches, etc.
  • Server & backup management: Ensure regular server backups, monitor health, and ensure data recovery readiness.
  • Network administration: Handle LAN/WAN troubleshooting, Wi-Fi support, VPN, phone systems, and internet connectivity.
  • Vendor management: Collaborate tactfully with the current outsourced IT vendor; progressively take over control of systems, passwords, backups, and configurations.
  • System documentation & reporting: Maintain system inventories, passwords, process documentation, and create simple IT operational reports.
  • IT security & compliance: Gradually introduce basic IT hygiene, ensure updates, antivirus, and backup integrity.
Required Skills and Qualifications:
  • 8–10 years of experience in IT support or IT infrastructure in a small to mid-size company setup.
  • Hands-on skills with Windows systems, hardware replacement, networking, and backup systems.
  • Familiarity with backup systems, file servers, and small business security tools.
  • Ability to work independently and juggle multiple responsibilities with minimal supervision.
  • Basic scripting or report generation skills (e.g., Excel macros, PowerShell) is a plus.
  • Experience working in manufacturing or industrial environments is desirable.
Benefits:
  • This is a strategic hire – once internal control is regained from the outsourced vendor, the scope of responsibilities will grow, potentially including more advanced systems and process improvements.
  • Opportunity for permanent role conversion and increased responsibilities over time.
Job Type:
  • Full-time
Industry:
  • IT Services and Consulting

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