Global Program Lead

This is an exciting opportunity to oversee a complex, high-impact program across a global footprint.

We are seeking a confident and capable program lead to manage the rollout and ongoing delivery of our program for a leading client, with operations spanning multiple locations globally.

The successful candidate will be responsible for managing multiple workstreams, coordinating teams across regions, and building trusted relationships with client stakeholders from ground-level teams to corporate executives.

This is a rare chance to make a meaningful contribution to our mission and growth strategy, driving impact at a larger scale.

As Program Lead, you will:

• Manage stakeholder relationships and maintain effective communication with senior client stakeholders.
• Oversight of program-level governance, reporting, and risk management across a large, multi-stream account.
• Bring a detail-oriented, process-driven mindset to improve operations and deliver consistent results.
• Facilitate high-impact meetings, manage internal alignment, and act as the key escalation point.

You will be highly organised, collaborative, and strategic, with strong communication skills and a sharp eye for process improvement.

• Build and maintain strong stakeholder relationships, fostering collaboration and navigating large-scale change management to drive program alignment and support.
• Define and align program goals with our organisational strategy.
• Develop and maintain comprehensive program plans, including timelines, clear milestones, and deliverables to ensure consistent and timely progress towards objectives.
• Oversee resource allocation and risk management across the program. Anticipate and proactively escalate potential problems, develop contingency plans, and implement solutions to overcome challenges and keep the program on track.
• Proactively adjust plans and strategies in response to changing conditions, ensuring agility while maintaining focus on key outcomes.
• Monitor and report on overall program performance, providing regular updates and insights to senior management/key stakeholders.
• Develop project budgets and ensure they are met.
• Establish, influence, and empower cross-functional teams.

To succeed in this role, you will require:

• A minimum of 5 years' experience in either project/program management, social or market research.
• Strong project, program management, and organisational skills to manage and prioritise multiple projects, resources, and timelines.
• Excellent communication skills with the ability to articulate program goals, manage expectations, and keep stakeholders informed.
• Provide informal leadership across teams, guiding and supporting project leads and promoting collaboration and influencing direction through trust and effective communication.
• Change management experience.
• Risk management expertise to identify and mitigate program-wide risks.
• Experience leading change initiatives or navigating organisational changes, particularly in complex or multi-stakeholder environments.
• Program evaluation and performance measurement skills to track overall progress.
• Strong report writing and presentation skills.
• Proficient in business tools (i.e. MS Office, PM tools) CRM experience to track progress and engagement would be highly valued.
• Willingness to work flexibly across time zones and adapt to varying schedules to support global and remote teams.
• Demonstrated understanding of working respectfully with diverse communities, including Indigenous and First Nations Peoples, and applying culturally appropriate engagement practices.
• Knowledge and demonstrated understanding of Communities and Social Performance principles and practices is highly desirable, particularly in the context of stakeholder engagement or social research.

At our organisation, we offer a dynamic and inclusive workplace with flexible work arrangements that allow you to work remotely or from our offices.

We are committed to diversity along all dimensions and believe that the unique perspectives and contributions of all our team members drive our success.

We strongly encourage applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTQIA+ community, and people of Aboriginal and Torres Strait Islander descent.

We are a mission-driven organisation, delivering value to our clients and making a positive impact in our communities.

We hire according to our values, which include Growing Together, Ethical Principles, Partners in Success, and Thinking Big.

We encourage you to reflect on these during your application process.