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Senior Client Relationship Manager
2 weeks ago
The role of a senior client management professional involves overseeing direct reports to ensure they are equipped for progression through the organization. This includes responsibilities such as recruitment, performance reviews, development plans, feedback, and training.
- Lead external agencies in delivering integrated projects, ensuring seamless connectivity, consistency, and timely delivery of project components.
- Manage the business, delivering the service proposition to clients and taking full end-to-end responsibility for individual client relationships.
- Relationship Management – own the client relationships as per the defined relationship strategy for each client.
We seek an exceptional candidate with excellent client service skills, able to build trust and confidence quickly. A nurturing and warm style is essential for getting the best out of people, as well as proven ability to build trust quickly and enable the team to perform at their best.
- Working experience with TV, OOH, and Digital Planning tools is necessary, along with previous primary focus on channel planning, including production of supporting documentation detailing the OEB ecosystem, channel selection, role of channel, top-line phasing, block plan, and high-level budget bearings.
We offer real flexibility to work when and where you feel most productive, with our 'Be the Best You' policy. This includes a $250 contribution to your home office set up. Additionally, we provide dedicated volunteer leave and participate in a whole-company event, One Day for Change. We also offer 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way. Furthermore, we provide Career Development and Learning & Development opportunities, including access to our global online dentsu University.
