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Cargo Systems Analyst

2 months ago

Perth Airport, Australia dnata Full time
About the Role

We are seeking a highly skilled Cargo Systems Analyst to join our dynamic Cargo Team at dnata Airport Services Australia. As a key member of our team, you will play a critical role in ensuring the effective operation and usage of our cargo system.

Key Responsibilities
  • System Analysis and Development
    • Provide internal IT support to end-users within the Hermes Technology environment.
    • Review and develop IT systems and programs to develop solutions to business and related technology problems.
  • Business Process Improvement
    • Work closely with internal and external customers to identify and understand business problems/needs and the impact of proposed solutions on dnata's operations.
    • Analyze and document business and technical requirements, including objectives, added value, and benefit expectations.
  • Project Coordination
    • Evaluate potential solutions, including the impact on all project stakeholders.
    • Coordinate participation of all key stakeholders in the solution definition.
  • Quality Assurance
    • Define test conditions and test plans and conduct testing according to plans.
    • Identify and document system deficiencies and recommend solutions.
  • Communication and Training
    • Work with stakeholders and associated business units to support users on change control and system updates.
    • Provide assistance in training of staff on new or modified processes when system changes are introduced.
  • Issue Resolution
    • Investigate issues as they arise, or are reported, determine their cause, and the appropriate resolution process.
  • Compliance and Governance
    • Monitor daily systems to ensure compliance to dnata's business requirements and commitments, including Service Level Agreements, Operational Performance, etc.
Requirements
  • Education
    • Degree or TAFE Diploma in IT.
  • Skills and Experience
    • Excellent interpersonal and communications skills (both verbal and written).
    • Ability to grasp concepts and think creatively.
    • Strong analytical, coordination, and troubleshooting skills.
    • Good technical knowledge and skills.
    • Previous experience or knowledge of airline industry principles and procedures.
    • Knowledge or experience in Hermes Cargo Management System.
    • Knowledge or experience in Integrated Cargo System (ICS).