
Warranty Claim Specialist
2 weeks ago
Our Team is currently seeking a dedicated and skilled professional to fill the role of Warranty Adjudicator.
About the Job:
We are looking for someone with strong technical knowledge and excellent communication skills to support our customers in resolving warranty claims efficiently.
Main Responsibilities:
- Advise on warranty claims using OEM guidelines and local bulletins;
- Support dealers with claim resolution, training, and timely responses to warranty-related queries;
- Manage and submit claims via designated systems; reconcile monthly OEM credit notes;
- Analyse and share data trends with technical teams; contribute to ACL case assessments and third-party repairer communications;
- Enhance customer experience by supporting escalations, providing PWA authorisations, and conducting warranty training sessions.
About You:
To be successful in this role, you will need 3-5 years' experience in warranty management at dealership or OEM level, with a strong technical background, excellent Excel and SAP skills, and outstanding communication and organisational abilities.
Benefits:
- Access to our employee benefits program including discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.
We are an Equal Opportunity Employer and value diversity and inclusion. If you have any questions or would like to learn more about this opportunity, please reach out to us.
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