Retail Insurance Claims Specialist
3 days ago
Unlock a transformational journey with one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies'. Discover how five weeks of annual leave, a fulfilling career, and working for an organization that promotes wellbeing and drives digital transformation can make a tangible difference in your life.
We are seeking an experienced claims consultant to join our team. As a leader in the insurance industry, we are on a journey towards a brighter future – focused on your career, wellbeing, and community, as well as our customers and the planet. Our vision is to become Australia's leading digital insurer, and we need talented individuals like you to help us achieve it.
About the Role:
Key Responsibilities- Assess and manage a portfolio of income protection, trauma, and total & permanent disability (TPD) claims, with opportunities to broaden your expertise into other areas of life insurance claims such as terminal illness.
- Oversee the entire claims process, including reviewing policies to determine the type and validity of cover, date of risk commencement, quantum of insured benefit, and claim eligibility.
- Develop tailored management strategies for each claim, and engage and instruct external medical, legal, vocational, and forensic vendors to act on our behalf.
About You:
What We're Looking For- Experience in managing all stages of claims, including front-end claims management, with a focus on retail income protection.
- Ability to assess complex information, interpret policy terms, and make fair, consistent decisions on claim outcomes.
- High-level attention to detail, ensuring accuracy when reviewing documents, medical reports, and policy information to avoid errors and ensure compliance.
Why Choose Us:
Our Benefits- Enjoy five weeks of annual leave for permanent staff through our leave initiative, along with fifteen days of personal/carer's leave as we empower our people to manage their own wellbeing.
- Benefit from a hybrid working arrangement – three days in the office and two days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive a wellbeing allowance.
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