Administrative Support Officer

1 week ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees.

We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We now have multiple opportunities available for experienced administrative professionals and as part of our diverse team based in Adelaide, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

You will be responsible for entering critical data into the system and providing administration support to a wide range of stakeholders to ensure EML pro-actively and efficiently manage workers compensation claims.

This will be a full-time permanent position based in the Adelaide office, with flexibility to work from home.

KEY RESPONSIBILITIES
  • The ability to effectively navigate and utilise computer systems to ensure data is entered correctly.
  • Work with internal and external stakeholders to resolve issues.
  • Provide advice and execute lump sum and weekly payments, including liaising with federal agencies.
  • Review and establish average weekly earning rates for injured workers, using pay evidence.
  • General administration as required (i.e. bank account set up, claims systems work queues, letter creation and sending).
About You
  • Candidate should have customer service and/or office experience.
  • An accounting and/or payment processing background would be advantageous.
  • Advanced competency in the use of Microsoft Word and Microsoft Excel.
  • Superior time management and organisation skills to direct and prioritise own responsibilities and workflow.
  • Experience in providing high quality administrative support in a fast-paced team environment.
What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

We provide career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture.
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access LinkedIn Learning - 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus super.

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